The best advice that I can give you when it comes to baby gear is, Call the Company!!! I have found that if you have ANY problems with the gear call the company and let them know. They are usually more then happy to help you resolve the issue. You'd be very surprised at how helpful they are. Here is a great example, we bought a Graco Traveling System a couple months before my son was born, soon after he was born I took a trip to the store and when I arrived I tried to take him out and it just wouldn't budge. I finally went home & tried to get it out. After pulling & prying for two hours the seat finally popped out. I was so upset that I refused to put my son back in the seat. I went back to the store I purchased it from to find out that they couldn't do anything because I had had it longer than 30 days. I called Graco and told them what had happened and they sent me a shipping label to return the stroller & the car seat. After sending it back to the company they sent me a refund check for more then what I had paid for it. I was able to upgrade my traveling system and I am even happier with the new one.
Another good example is when I purchased a slightly used Boppy Vibrating Chair but it didn't come with the part that made the chair vibrate and play music. I looked all over the Internet to buy a replacement part, I finally gave up & called the company to see if I could purchase the part through them but instead they surprised me & just told me that they would send me a brand new part for free.
It is worth it to try contacting the company before you run out & buy a new one.
Graco has a link on their website to contact them about replacement parts http://www.gracobaby.com/ or you can call their customer service line (800) 345-4109.
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